Refund policy

Misprinted, damaged and defective products

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@stay-retro.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Buyer’s remorse

If you’re not 100% satisfied, and want to return your item(s), you can contact us at returns@stay-retro.com. You will not be reimbursed for original or return postage. Returns/exchanges must be initiated within 30 days of the purchase date.

Please save the invoice you received with your package. It’s your receipt in case you need to return your item(s). Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit. Stay Retro (Retro Bit Bros. HB) is not responsible for lost or damaged packages.

Gift cards

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at returns@stay-retro.com.